Adding In-Person Support
Service Program Overview
NEI’s customer-facing programs deliver end-to-end field support, including pre-installation site visits, project management, professional product installation, on-site testing and commissioning, customer training, deployment, and ongoing maintenance services—provided on a scheduled or as-needed basis.
Program Objectives:
Deliver a Consistent, Brand-Aligned Customer Experience
Ensure every installation and service engagement reflects the values, quality standards, and customer experience expectations of your client. From first customer contact through final commissioning, NEI executes installations that reinforce brand trust, professionalism, and product confidence—resulting in a seamless, positive experience for the customer.
Provide Transparent Oversight and Measurable Accountability
Establish full program visibility through defined performance metrics, reporting, and quality controls that demonstrate accountability at every stage of the installation lifecycle. This transparency enables our clients to confidently validate brand integrity, installation compliance, service quality, and customer satisfaction while supporting continuous improvement initiatives.
Activate a Qualified Installation Network as Brand Ambassadors
Leverage NE Installers’ experienced, vetted, and geographically distributed Installation network to represent your brand with professionalism and consistency. Our technicians operate as trusted Brand Ambassadors—reinforcing product value, educating customers where appropriate, and ensuring every on-site interaction strengthens our shared reputation.