Live Agents 7 days a week.
Qualified in product awareness.
Compliance certified when applicable.
Assigned Inbound Customer Line.
Time Zone specific operating hours.
After hours interface options.
Primary service markets.
Real time asset updates.
Partnership with client platforms for automated exchange of information to ensure timely order processing.
Leveraging the available technologies in system learning to improve and support the best decision making.
Account User Profiles within the NEI landscape for maximum visibility and assurances of service performance.